Frequently Asked Questions

When are your bouncy castles available? Our castles are available seven days a week, all year round including bank holidays.

How do I book? The preferred method is by booking online or call us on 07999 081512 or 01273807419.

How do I pay? You pay on the morning of your hire by cash. If by BACS or cheque we will need payment ten days before your hire date. Details are available on request.

What notice do I need to give? It is best to book as early as possible to avoid disappointment.

What happens if it rains on the day of hire? Most of our castles come with shower covers. It may also be necessary for us to cancel for the sake of safety if extreme weather is dangerous - such as relentless rain or high winds. We will always supply a castle wherever possible.

What happens if it rains during a hire? Most of our castles come with rain covers but it is recommended that you stop use if the rain becomes heavy as the castle becomes slippery when wet. This can be dried with a towel. We have weatherproof connectors for external use (the plug to the mains needs to be indoors).

How much will it cost? Please see our pricing page for bouncy castle hire costs. Prices may vary depending upon your intended use.

What does the price include? All prices include delivery, setting up and down of bouncy castle and collection. You will also receive a blower, ground pegs, extension cable and a ground sheet.

Do I have to pay a deposit or booking fee? Yes, a 20% non-refundable deposit is required to secure your booking. If however there is severe weather and it is unsafe to proceed with your order on the day we will refund your deposit or use it as credit towards another booking.

When hiring a castle is there anything I need to provide? You will need to supply a 240v mains power supply, or we can supply generators at an extra cost.

How much space is needed? You will need to allow a minimum of three feet at the front and rear of the castle and two feet on either side, this is to allow access. Please make sure all garden items such as garden toys, furniture, slides, rubbish, and dogs' mess are removed from the area where the castle is to be sited. Please also remove any overhanging branches and clothes lines.clothes lines.

How long does it take to set up? Each castle takes about twenty minutes to set up and twenty minutes to take down. Times may vary slightly depending upon which castle you have.

Do you hire overnight? Yes under certain circumstances this can be arranged at a cost of £25.00 (disco domes may vary). Please contact us for more details.

What happens if a problem arises during the hire period? It is very rare that a problem arises which cannot be dealt with by the hirer. However in the unlikely event that such a problem should arise please feel free to contact us at any time and we'll call around as soon as possible to deal with the matter.

How does the inflatable operate? All of our units run on electric fans. The blowers must be kept switched on at all times. Failure to do this will result in the castle deflating.

How much does the castle cost for me to run? Average electric unit costs are between 50p and £1 for a day's use. Petrol blower or generator costs will vary depending upon fuel prices at the time of use.

How long do I get the castle for? Inflatable hire is for a few hours or you can keep it all day - the price remains the same, at the daily rate. This is because the workload for us is the same. Evening and overnight hires can sometimes be arranged at additional cost as long as there are adequate lighting and security. During busy periods we strive to get all our units delivered by 12 pm and have them collected from 7 pm, although pick-up time can be arranged later and an overnight charge will be applied. We do our utmost to let you have the unit for as long as possible. Inflatables hired for indoor use have priority when it comes to delivery and collection times. This is due to the strict timekeeping policies that tend to come with hall hire.

Can you provide supervision for the duration of the hire? Yes, for an extra charge we can provide a supervisor to manage the inflatable for the hire term.

What happens if you don't turn up? We have never let any of our customers down. We do get calls from people who have been let down by other hirers due to mistaken function dates and double bookings. None of our customers are able to say this! Obviously like everyone else we are susceptible to events beyond our control like traffic delays and accidents (even if we are not directly involved) but thankfully we have never been affected to any degree by these issues.

How safe are your castles? To us safety is paramount. All of our units are of commercial quality and tested annually and conform to strict industry guidelines. We are members of the BIHA (British Inflatable Hirers' Association). All of our equipment is hygienically cleaned, regularly serviced and complies with UK health and safety guidelines.

Delivery Policy

The cost of delivering to a particular area will be given when you choose this area. We may be able

to deliver outside the areas available on our website. If you are outside of these areas please contact us to see whether we can help you out.

If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity and provide a full refund. Delivery times can be arranged during the booking process.

Please ensure that there is adequate space for our products, that the location at which our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.

ALL BALANCES PAID ARE NON REFUNDABLE WE CAN KEEP ANY BALANCES ON FILE FOR YOU TO USE WITHIN A YEAR PERIOD